Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance) eBook

Teach the course YOU want in LESS TIME!In today’s fast-moving, mobile environment, theGO! with Office 2016series focuses on the job skills needed to succeed in the workforce. With job-related projects that put Microsoft Office(R) into context, students learn thehowandwhyat the moment they need to know, all in the appropriate Microsoft procedural syntax. For Office 2016, the hallmarkguided-practice to skill-mastery pathwayis better than ever. Students have many opportunities to work live in Microsoft office to apply the skills they’ve learned. In addition, instructional projects are now available asgrader projects in MyITLab, so students can work live in Office while receiving auto-graded feedback. These high-fidelity simulations match the text and provide an effective pathway for learning, practicing, and assessing their abilities. After completing the instructional projects, students can apply their skills with a variety of progressivelychallenging projectsthat require them to solve problems, think critically, and create on their own. NewGO!Collaborate with Google projectsallow students to apply their skills to a new environment that is already popular in many workplaces. IntegratedMicrosoft Office Specialist (MOS)objectives makeGO!your one resource for learning Office, gaining critical productivity skills, and prepare for MOS certification.Also available with MyITLabMyITLab (R) is an online homework, tutorial, and assessment program designed for Information Technology (IT) courses, to engage students and improve results. HTML5 Simulation exercises and Live-in-Application Grader projects come with the convenience of auto-grading and instant feedback, so students learn more quickly and effectively, and build the critical skills needed for college and career success. Digital badges allow students to showcase their Microsoft Office or Computer Concepts competencies, keeping them motivated and focused on their future careers.Note:You are purchasing a standalone product; MyITLab does not come packaged with this content. Students, if interested in purchasing this title with MyITLab, ask your instructor for the correct package ISBN and Course ID. Instructors, contact your Pearson representative for more information.