Handbook of CRM: Achieving Excellence through Customer Management eBook

Your guide to passing the Foreign Service Officer Exam Why CliffsTestPrep Guides? Go with the name you know and trust Get the information you need–fast! Written by test prep specialists Introduction * Review of how the exam is organized, along with answers to frequently asked questions Part I: Written Exam: The Job Knowledge Test * Descriptions of the five general career track knowledge areas–management, consular, economic, political, and public diplomacy * Question-and-answer subject review chapters for the eight job topic areas, along with mini-tests after each subject review * A sample Job Knowledge test with complete answers and explanations Part II: Written Exam: The English Expression Test * Grammar and usage review * Two sample English Expression tests with complete answers and explanations Part III: Written Exam: The Biographic Information Questionnaire * General information on this section of the exam, plus helpful sample questions Part IV: Written Exam: Written Essay * Overview of the Written Essay portion of the exam, plus sample essay topics for practice * Direction on how to effectively prewrite, outline, organize, edit, and revise your essay Part V: Oral Assessment * Overview of the Oral Assessment portion of the exam and the categories in which you’ll be assessed Test Prep Essentials from the Experts at CliffsNotes? An American BookWorks Corporation Project Contributors: Deborah Barrett, PhD; Elaine Bender, MA; Phillip Gay, PhD; Freddy Lee, PhD; Val Limburg, PhD; Tandy McConnell, PhD; Edward Miller, PhD; Deborah Grayson Riegel, MA; Sharon Saronson, MFA, MA; Brice Sloan, BA; Jonathan Weber, BA; Mark Weinfeld, MA